FAQs

When will my order ship?

Scrub In ships orders on most Mondays and Tuesdays. I'm a night shifter, and larger packages that don't fit into the after-hours drop-off slot may need to be shipped another day. Orders placed Thursday or Friday will probably ship the following week. When I create your shipping label, you will receive a tracking number. I use USPS.

How do I pick up my order for free instead of paying for shipping?

Make sure that you are not using Google Pay, Apple Pay, Amazon Pay, or PayPal for quicker checkout. These payment methods do not support pickup. If you pay with your credit/debit card directly, you will be given "delivery method" options. Choose pickup instead of shipping. Then keep an eye out for an email from me to to arrange a time and date.

 

How do you reduce waste?

  • Reusing shipping supplies - your order will probably come in whatever your soap's ingredients were shipped in when they got to me.
  • Buying "destashed" ingredients - purchasing raw ingredients from other crafters that they weren't using and would otherwise have expired.
  • Making bar soap! Liquid hand wash, shower gel, and liquid laundry detergent contain a lot of water, which makes them heavy and bulky. Shipping them from factories to vendors to stores uses lots of fossil fuels. Bar soap and laundry soap are light and compact by comparison.

How is soap made?

Real soap* (*see next question for information on "not real soap") is made through a chemical reaction called saponification. Saponification is accomplished by combining fats (oils, plant butters, or rendered animal fat) and a strong base (usually lye). Most bar soap is made with sodium hydroxide, which is a type of lye, using a popular method called "cold process."

Scrub In's soaps are made in my home kitchen by combining oils and butters with a sodium hydroxide solution (lye dissolved in liquid). After blending these ingredients to emulsion (the point where the oil and water no longer separate), I add colors and fragrances. As I work, the soap batter thickens to the point where I can create designs as I pour it into a mold. The next day, I cut it into bars and put the bars on my curing shelves to cure (dry out) and age for anywhere from six to twelve months, depending on the recipe.

Here is a 10-minute video by Ophelia's Soapery. Her method isn't exactly the same as mine, but she's a great soaper and her videos are sooo relaxing.

Soapmaking is both a science and a craft, and I have so much respect for those with more skills and experience than me!

*Follow-up question: If a soap isn't "real soap," then what is it?

It's syndet, short for synthetic detergent. There's nothing wrong with synthetic detergent. It's just another way to clean your body and your home. I make syndet shampoos and facial cleansers for my own personal use, and someday they might become part of the Scrub In product line!

Isn't lye dangerous?

Until it becomes soap, yes, it is! I have to keep my skin, eyes, and lungs protected during the soapmaking process. But once lye finishes reacting with fat in the process of saponification, no lye remains in the soap. I take care to ensure that your soap is skin-safe.

Do you use pthalates?

Yes, sometimes I use fragrances with pthalates. Pthalates are what makes a fragrance linger on your skin after use. However, most products are pthalate-free. If one of my products contains pthalates, it will be made clear in the description to keep you informed.

Do you also make/sell... (lip balm, lotion, etc.)?

Oh my gosh, I get asked this all the time! And the answer is often yes, I make it, but no, I don't sell it. I do not have a certified kitchen space or the necessary licensing to make and sell any skincare products except soap. This might change in the future, but for now, I only sell soap.